Returns and refunds

Damaged or materially defective items

Contact NAVUA Water within 30 days of delivery with your order number and clear photo or video evidence of the issue. Approved claims can receive a full refund or free replacement. Damaged or materially defective items do not need to be returned, and replacement costs are covered.

Change-of-mind requests

Change-of-mind returns are reviewed individually and are not guaranteed. Contact us within 14 days of delivery before returning anything. If approved, the item must be unused, uninstalled, and in its original packaging. Return shipping and any non-refundable original shipping charges are the customer’s responsibility.

Before sending a return

Do not send an item without return authorization and instructions from NAVUA Water. Unapproved returns may not be accepted.

Refund timing

Approved refunds are issued to the original payment method. Your financial institution may require additional processing time.